Privacy Policy

About Viva Clinics

What does this notice cover?

If you have any questions about our privacy policies, please feel free to contact us. In addition, it outlines your legal rights with regard to the data. In addition to the above-mentioned websites, the information includes our external systems that handle data.

What is personal data?

The GDPR defines personal data as ‘any information related to a specified person who could be directly or indirectly identified, in particular by reference to an identifier’.

Data that may be used to identify a specific individual is known as “personal data.” IP address and location data can also be considered personal information, although they aren’t the only examples.

In the ‘What personal data do we collect?’ section, we explain how we utilise your information.

What are your rights?

In the next section, you will learn more about your rights surrounding your personal data. The data request page is the place to go for all your requests.

The right to know how we collect, utilise, and keep your personal information. Please contact us if you have any questions about our policy or anything else you’d want to know.

  • The right to view the personal information we have about you. Using the contact form, you may request this information.
  • The right to have inaccurate data corrected. You can use the contact form to request that your personal data be corrected.
  • To be erased from the record. A person has the right to have all of their personal data erased.
  • The ability to place limitations on how your personal data is used.
  • Data portability is a legal entitlement that may be exercised by submitting a data request.

The ICO website has more information on your legal rights.

The ICO can also be contacted if you have a problem or complaint.

What personal data do we collect from our websites?

  • Name
  • Contact information for the sender
  • The following are the contact details:
  • Inquiries into the subject matter
  • Proximateness of the clinic
  • Consumption of goods

Occasionally, we include additional text fields in our contact and callback forms for users to provide more information.

Secure email is used to send the data from our forms. Form data is not retained on the website, except for purchases made at the shop.

What personal data do we collect from our external services?

  • With your consent, we’ll send you digital images of your therapy before and after.
  • Following a meeting, you should have three things in mind.
  • A person’s age, gender, and weight (when relevant)
  • History of medicine (when relevant)
  • Identifying information

How do we use your personal data?

In order to protect your privacy, we must utilise your information properly and responsibly. Your data is mostly used to deliver a service to you. More details are provided in the next section:.

  • Providing our products and services to customers. If you want to use our services and engage into a contract, we need to collect certain personal information.
  • It’s possible to provide personalised service because of your personal information.
  • Communication. In order to provide service, we may need to contact you by phone, email, or SMS.
  • Providing you with useful marketing materials (only in the case where you an opted-in to this service)
  • All of our services will be tailored to your needs during the course of therapy.

We may use your personal information to notify you of special offers if you give us your consent. You have complete control over whether or not you want to receive these communications in the future. We will never sell your information.

How long will we keep your personal data?

We will keep your personal information for three years from the last time we communicated with you. Our data request website allows you to erase all of your personal information at any time.

How and where do we store or transfer your personal data?

The GDPR rules ensure that your personal information is safe and secure in the United Kingdom.

On our web server, we do not keep any of the information you’ve given us.

Do we share your personal data?

Unless compelled by law, we will never disclose your personal information to a third party without first obtaining your consent.

Cookie Information

It is common practise for most websites to keep small amounts of data, known as “cookies,” on your computer or mobile device. For a number of reasons, our website uses cookies, from fundamental operation to marketing. Our host uses a single anonymous GPDR cookie named DYNSRV to balance server load. In addition to this policy, cookies will not be kept on your device unless you explicitly authorise their usage.

Please see our Cookie Policy page for more information on cookies we use.

How can you access your personal data?

You have the right to get a copy of the personal information we maintain on you. “Data access request” is the term for this.

You can also request that any personal information be deleted or amended.

Our data request page or a letter can be used to make your requests.

A data access request is typically free of charge. We may impose a fee to cover our administrative costs in responding to your request if it is’manifestly unjustified or excessive’ (for example, if you make several requests).

Subject access requests are handled within 14 days and not more than one month after they are received. You can expect an answer and a copy of your personal information within that time frame. It’s possible that it will take more than three months from the day we get your request in some situations, especially if it’s a more complicated one. You’ll always know what’s going on with us.

How can you contact us?

You can get in touch with us by phone at 079 1814 4983 or by mail at the address mentioned at the top of this page.

Changes to this privacy notice

This privacy statement may be revised in the future. There is a noticeable difference between the current and previous versions of the policy. Visitors to the website will be alerted if the policy has been amended. will be updated with any modifications.